Shipping & Returns

Shipping

We ship across the continental United States, and orders are shipped out quickly. You will receive a shipping confirmation by email when your order goes out.

Free shipping applies automatically to orders over $150. Below that threshold, a flat calculated rate is shown at checkout before payment — we never spring surprise fees at the final step.

All shipments use plain, discreet packaging appropriate to the material. All Certificates of Analysis are available online — see the COA page to look up your batch.

Returns

Due to the nature of our products, returns and exchanges are not accepted, except as described in our FAQ.

Damaged or incorrect orders

If your shipment arrives damaged, or you receive the wrong item, please contact us promptly after delivery. To help us resolve it quickly, retain all original packaging and take clear photos of the damage — including the outer box, any inner packaging, the product itself, and the shipping label. Send those photos along with your order number when you reach out, and we will work with you on the appropriate resolution.

Order issues

Lost or significantly delayed shipments: reach out and we will open a trace with the carrier and work toward a resolution.